Training and onboarding took far too long
You need to understand that your training and onboarding process is just not up to the mark for someone who wants to get going quickly. I spent far too many hours trying to figure out how to use even the basic calling tools, and the lack of clear guidance during sign-up made it more frustrating. The database features were confusing at first and had to be learned through trial and error, which wasted a lot of time. I couldn't believe how long it took before I felt comfortable with the workflow software, and the automatic updates sometimes disrupted my work rather than helping. Honestly, I expected the telephonic support to offer faster help, but I often waited too long for responses. This delay discouraged me from continuing with the program. Invoicing and payment were fine, but that alone does not make up for the many hours wasted during initial training and setup.