Training and onboarding took effort, wording could be clearer
When I first started with the training modules, I found that some of the terms and labels used weren’t very intuitive. The onboarding process required me to spend more time than expected just to understand what certain buttons did or which parts of the dashboard related to the calling tools. The instructions sometimes used jargon that felt out of place for newcomers. That said, the training content was comprehensive and covered the main functions well, so it wasn’t completely frustrating. I did appreciate the examples and walkthroughs, though I had to rewatch a few segments to be sure I understood correctly. The onboarding flow itself was structured logically, which helped to get things set up by the end. My small reservation is mainly about the wording, which could use simplification to help users onboard faster with less effort. Overall, the learning curve was manageable but involved a bit more time and patience than I had anticipated.