Training and onboarding took about a week, left me fairly confident
The training and onboarding process lasted nearly a week for me, and it was a thorough experience that built a decent level of confidence by the end. Starting with the initial sign-up, I found the invoicing clear and the payment process simple, which set a positive tone. The training materials were well organized and each session built progressively on previous topics. At first, I inquired often during the telephonic support calls, especially regarding the database feature and how it integrates with the dialer. The automatic updates sometimes changed the interface, which initially caused some confusion, but subsequent follow-ups in training helped me adjust. By the end, I felt ready to use the software independently, although I do think a few more practice drills might have helped cement the skills better. The steady pace prevented overwhelm and I appreciated the priority assistance when I needed clarifications. Overall, the time investment was worthwhile and left me reasonably confident in handling most parts of the workflow without constant external help.