Training and onboarding: the highs and some lows
Reflecting on the training and onboarding experience some weeks after finishing the modules, I’d say the support and materials were well put together and clearly designed to get someone started independently. The prerecorded sessions combined with the live webinars provided a good balance and the practical exercises felt applicable right away. I did encounter some trouble during the first day of onboarding, mainly due to layering of technical info, which meant I relied on the support team more than I initially imagined I would. However, by the end, I felt confident enough not to require extra help and the documentation was detailed enough to clarify my doubts eventually. The dialer tool especially required some getting used to but became quite intuitive. If I need assistance in the future, I wouldn’t hesitate to reach out as they were responsive and polite throughout. The journey was full of learning moments and gave me a decent amount of self-sufficiency along with a clear path to follow.