training and onboarding: straightforward but repetitive
My experience with the training and onboarding was mixed and leaned towards frustration. The training content covered the basics well enough, ensuring I understood how to use the calling tools and dialer. However, much of the material felt redundant, repeating the same instructions across multiple sessions. This extended the time needed to complete the onboarding without adding real value. Waiting times between sessions were longer than necessary, which disrupted my workflow and reduced engagement. That said, once through the onboarding, the software functioned acceptably for what I needed. Automatic updates ran without causing issues and the database feature integrated adequately with my usual remote work setup. What was helpful was the telephonic support, which was accessible and answered questions reasonably well. Still, the initial training felt like a slog rather than a smooth learning journey. I would say it does the job but leaves room for improvement in pacing and content diversity.