Training and onboarding steps were not well sequenced
My experience with the training and onboarding was straightforward to describe. The sequence of steps did not seem logically arranged. For instance, I was prompted to use the calling tools and dialer before the training on database features. This made the process somewhat confusing. It felt like I was jumping between unrelated sections without a clear progression. Sign-up and payment were simple enough, but the core learning flow should have had a better order. The automatic updates came in during my onboarding which interrupted the continuity at times. Also, telephonic support was helpful when I called but did not guide me through the workflow sequence. Overall, this lack of sensible ordering in training steps left the onboarding feeling disjointed and less effective than it potentially could have been.