Training and onboarding solid but might call again
My overall experience with the training and onboarding was positive enough that I would recommend it to others. The instructions were clear and helped me set up the calling tools and database functions without much trouble, which was convenient. Having the automatic updates happen in the background meant I didn’t have to worry about missing critical improvements. However, I do think it’s likely I will reach out for support again when more advanced aspects come up or when there are new features to understand. The telephonic help was supportive when I needed it, though not necessarily immediate. I appreciate that they don’t rush you in the learning process, but it does leave room for needing guidance down the line. In short, it’s reliable but not so foolproof that you won’t want some expert help occasionally as you continue using the platform.