3 out of 53 of 5Unverified experienceTraining and onboarding
Training and onboarding, so-so compared to others
I was hoping the onboarding and training process with WFHI would be a bit more intuitive than what I’ve seen before, but it was a mixed bag for me. The initial setup guidance covered basics well but didn’t always explain how the database and dialer functions integrated in depth as I expected. Compared to previous software I’ve used, I found myself referring back to documentation more often here. Sometimes it felt like the training assumed you were already familiar with certain workflows, which was a bit confusing. On the other hand, the support team did answer my follow-up calls with patience, which helped ease some of that awkwardness. So overall, not bad but not great either.