training and onboarding - simple verdict
Honestly, the onboarding and training materials were a mixed bag. Some parts of the setup dashboard made sense and weren’t hard to figure out, like the basic call handling and database importing options. But other labels and instructions felt confusing or too vague, which slowed me down a bit trying to get everything right. It felt like the wording didn’t always match what the feature actually did, and there wasn’t enough clear explanation on things like automatic updates or how the dialer settings affected workflow. Still, I appreciate the casual style of the training, which kept things from being too technical. Overall, I can say it’s usable but could definitely be clearer. Not bad enough to ditch the platform, but room for improvement in how they communicate during onboarding and training.