Training and onboarding responsiveness was disappointing compared to my expectations
I expected the training and onboarding process to be more responsive, considering the costs involved. While the initial training materials seemed well structured, the follow-up support was quite slow in addressing questions I had. Compared to other platforms I have used, where timely replies and proactive help were routine, this felt lacklustre. The onboarding took longer than anticipated, partly because responses to queries were delayed. It sometimes felt as if the trainers were only partially available or overwhelmed, resulting in gaps in guidance. I had hoped for quick real-time assistance to overcome roadblocks during setup, but it was mostly via emails or scheduled calls that required waiting. That said, the training content itself was decent and gave a base to work from. However, the lag in interaction between sessions hampered the momentum I was trying to build. In summary, while the onboarding outcome did allow me to start using the software eventually, the responsiveness of the team was weaker than I had expected or hoped for.