Training and onboarding: Quick replies but slow follow-ups
The initial training seemed decent enough, and the onboarding materials were fairly straightforward. When I had questions, the people I contacted were responsive at first, providing answers relatively quickly which was good. However, after those initial interactions, getting continued support felt inconsistent. Sometimes I would send in queries and then have to wait a long time for any follow-up, which made the experience a bit frustrating. The trainers themselves probably had the knowledge and tried to help, but the responsiveness dropped later on, almost like there was some disconnect in their communication process. Overall, I can say the training content and onboarding framework were okay, but the responsiveness behaved like a rollercoaster — good at some times, quite slow at others. That unevenness made me pause about how reliable their support really is during longer term use. It wasn’t terrible, and I don’t doubt some parts worked well, but I wished the whole system kept the early quick response vibe all along instead of dipping occasionally.