Training and onboarding promised a lot but fell short
I expected the training and onboarding to be comprehensive and tailored to my needs, but it did not meet those expectations at all. The sessions were generic and did not cover the specific workflows I needed to implement. While the support team was polite, the training material didn’t prepare me adequately to use the software effectively, especially the dialer and database features. After completing the onboarding, I still felt lost and struggled to integrate the software into my daily routine. There was no hands-on guidance or personalized follow-up to clarify my doubts. This mismatch between promised onboarding and actual delivery caused frustration and made me reconsider the platform. The only positive was that the invoicing and payment processes were straightforward, but that didn’t compensate for the inadequate training experience overall.