Training and onboarding overall positive
The onboarding materials and training sessions provided a fairly straightforward way to learn what I needed about managing remote workflows with the software. The structure made sense, and it was not difficult to navigate to the relevant sections as questions arose, which helped me get started without too much confusion. The database feature was introduced clearly, and I could integrate it reasonably well within my ongoing tasks. Admittedly, the training could have included a bit more detail on some of the calling tools, as I found myself searching for explanation on how to optimize the dialer during peak usage times. The automatic updates appear to work smoothly in the background, and I did not notice any disruptive changes in functionality. Telephonic support was generally helpful when I needed to reach out but sometimes involved waiting longer than ideal for live assistance. Overall, the experience was good and well-paced, even if some elements could be polished a bit more for clarity and immediate access.