Training and onboarding: not worth the hype
Honestly, the training and onboarding process left a lot to be desired. I had to figure out most of the stuff on my own which was pretty frustrating. The documentation was brief and not very helpful to someone new trying to set things up. I expected more hand-holding during the initial steps, especially since the software has some complex features like the dialer and database. A clearer walkthrough or even a step-by-step demo would have saved me a lot of time. The onboarding sequence was patchy and didn't cover important aspects in depth. Sure, the software updated automatically but understanding those changes was another struggle. Calling tools could have been better explained too since they form a big part of the workflow. Customer support helped a bit but I had to wait before getting the answers I needed. Overall, I feel I wasted a good amount of time just trying to get comfortable with the basics which should have been easier with proper training materials. WFHI might improve this aspect in the future, but for now, it’s just not the smooth start I hoped for.