Training and onboarding not up to the mark compared to earlier tools
I had used similar training programs before, and on comparing, this onboarding process felt lacking in many aspects. The training material was somewhat generic and didn’t dive deep enough into the software’s nuances. I struggled with understanding how the dialer interacted with the database, which was clearer in previous platforms I used. The onboarding flow seemed disjointed and lacked structure, which made me feel less confident in fully grasping the workflow. Although telephonic support was available, it was not as proactive or detailed as I hoped. My only small reservation is that the training could have included more examples relevant to real remote working situations. Overall, I felt I learned less and took longer to become comfortable using the software compared to what I had experienced earlier.