Training and Onboarding: Not quite what I expected
I found the training and onboarding process somewhat confusing, to be honest. At first, I thought it would be straightforward to find the information I needed to set up the calling tools and database features, but it turned out to be more complicated. The training materials were a mix of detailed explanations and vague instructions, which made it hard to decide the next step. On the plus side, the invoicing and payment section was relatively clear and easy to navigate. However, I struggled with the onboarding flow because some parts were not intuitive, especially when it came to linking the dialer with the database. I also felt the automatic updates sometimes happened without clear notice, which caught me off guard. Telephonic support was somewhat helpful, though not always immediately available when I needed assistance. Still, I managed to make progress, but overall the process was more frustrating than I expected. So, my verdict is: not terrible, but room for improvement definitely needed.