Training and onboarding not quite up to previous standards
Coming from a previous system that was quite streamlined, I found the training and onboarding with this software somewhat lacking. At first, the modules seemed to cover the necessary points, but as I progressed, I noticed the pacing was inconsistent and could get a little confusing. The onboarding flow was less interactive compared to what I was used to; it felt more like watching a set of instructions rather than engaging with the material. Even though the automatic updates were supposed to help keep things current, I didn’t feel confident that I fully understood how the new features functioned. The telephonic support was at least available for questions, which was helpful, but it didn’t always fill in all the gaps left by the training. Compared with the ease and thoroughness of what I'd used before, this felt like a step back. On a positive note, the sign-up and invoicing process remained straightforward, which at least reduced some frustration in getting started. Overall, not the worst, but certainly underwhelming.