Training and onboarding not clear enough
I had a hard time understanding the training and onboarding materials, even though I tried multiple times. While there was some attempt to explain things step by step, the instructions often felt vague or incomplete, which made it difficult to get started confidently. Some parts of the software seemed straightforward, but overall, the onboarding flow lacked clarity and detailed guidance, leaving me unsure about whether I had set up the tools correctly. I did reach out to support a few times, and while they were polite, I still felt the explanations didn’t fully address my concerns. On the positive side, the materials did try to cover essential points, but the lack of depth and clear examples made things confusing. Ultimately, I can’t say the onboarding was effective for me, and it left me frustrated with how unclear everything seemed just when I needed the most help.