Training and onboarding — not as smooth as hoped
I have to say that the training and onboarding process didn’t go very smoothly once the initial few days passed. On the very first day, everything seemed okay — the sign-up was easy, and basic software navigation went well. But as I started to rely more on the dialer and database features daily, occasional glitches popped up, slowing down my workflow considerably. For example, the dialer sometimes failed to connect automatically, requiring restarts that wasted time. Also, automatic updates occasionally interrupted ongoing tasks, which felt disruptive. I did appreciate that telephonic support was generally there, but responses weren’t always quick enough to prevent delays. That said, the initial onboarding was clear enough, which is why I gave two stars instead of one. Still, for day-to-day regular use, I felt the setup and training lacked enough robustness to keep everything seamless.