Training and Onboarding Not as Expected
I expected the training and onboarding to fully prepare me for using the software from the start, but it did not. You provided some initial guidance but left many critical steps unclear, forcing me to figure out core functionality on my own. The dialer and calling tools were supposed to be intuitive, but the onboarding failed to cover them adequately. I found the database feature was introduced too late in the process, which disrupted my workflow. Automatic updates were mentioned but their effect was minimal in practice, offering no real enhancements during my trial. Meanwhile, the sign-up and payment steps were the only parts that worked as I had anticipated. Telephonic support was available, but I did not find it proactive or very helpful when I needed direct answers. Overall, the onboarding and training experience did not match what I was expecting beforehand and felt somewhat incomplete.