Training and onboarding need serious improvement
The initial setup was manageable but once daily operations began, the training did not fully prepare me for consistent challenges in using the calling tools and managing the database. The software updates often introduced changes that required relearning parts of the workflow rather than simplifying it. Day-to-day, I found myself spending extra time figuring out new interface tweaks rather than progressing with my actual tasks. Onboarding communicated the basics well, but fell short of covering practical scenarios that come up regularly. The telephonic support helped occasionally, but not enough to cover the gap between training and real use. Billing and payment processes were straightforward, so no issues there, but overall, I found that the ongoing learning curve is steeper than expected, and that detracts from the overall usefulness because it slows down the daily rhythm I was hoping for.