Training and onboarding: my honest verdict
The training content covered a lot of ground but at times it was not easy to find exactly what I was looking for. The onboarding flow was fairly straightforward in terms of signing up and accessing tool features, but when it came to locating specific tutorials or deep dives into the dialer and database functionalities, I found myself toggling between modules to gather enough information. The instructions were generally clear, but at some points I had to pause and search through menus or ask support for help. While I appreciated the overall structure, the ease of navigation during training could definitely be improved to make it less time-consuming. Some updates were automatic, which helped keep the software current, but explanations about what those updates included weren’t always front and center during onboarding. This was a mixed experience for me because the core onboarding was efficient, yet the detailed training needed more straightforward organization to easily find the most relevant lessons when needed.