training and onboarding - mostly thorough, but still had to dig
I found the training and onboarding experience with WFHI quite practical overall but with some moments where I definitely had to figure things out on my own. The training materials and sessions covered the core aspects of using the software, from setting up the dialer to working with the database features, which was helpful. However, there were portions, especially around integrating certain updates or using more advanced features in the calling tools, that felt left out or not fully explained. This meant I spent extra time experimenting and searching through forums or reaching out to support occasionally. On the bright side, the software itself was intuitive enough so that trial and error was manageable without causing major workflow disruptions. The onboarding flow guided me through the initial setup with appropriate checkpoints, making the process smooth. In balance, while some things were fully laid out and ready to follow, a bit more detail or proactive guidance could have saved me time. Still, in terms of whether the training did its job, I'd say it mostly did, empowering me to eventually use the software effectively despite having to bridge a few gaps personally.