Training and onboarding: Mostly clear, with some confusing labels
I found the training and onboarding course fairly well structured, although some of the wording used within the software itself felt a bit unclear. For example, several menu labels did not exactly match the terminology used in the training videos, which caused me some hesitation when navigating features like the database or call dialer tools. The onboarding flow helped me become somewhat comfortable with the overall system within a few days, but I had to rely on telephonic support to clarify some confusion about workflow settings. That said, the automatic updates seemed to improve the interface gradually over time, which was helpful. I was able to grasp the core elements necessary to run my remote workflows using the software, despite a few occasional unclear phrases that didn’t match user expectations. The invoicing and payment process was straightforward and easy to follow, adding to the overall positive outcome. In conclusion, the outcome is that I now feel capable using the tools well, though I would appreciate a more consistent vocabulary between the training materials and actual software screens in the future.