My experience with the training and onboarding was somewhat uneven. At first, the setup felt very on

My experience with the training and onboarding was somewhat uneven. At first, the setup felt very on

My experience with the training and onboarding was somewhat uneven. At first, the setup felt very one-off, with much of the initial configuration handled during a focused session. The guided tutorials helped me get a baseline understanding of the software features like the dialer and database quickly. However, once the formal onboarding was finished, I encountered ongoing requirements that were less straightforward. For example, keeping the database updated for my workflows meant I had to spend additional time continuously inputting data without much automated assistance. The calls through the system worked well during the initial period, but I noticed some inconsistencies when new automatic updates were rolled out, requiring me to revisit training materials multiple times. Also, while the support team was available by phone, connecting to priority assistance was not instantaneous, which added some frustration when urgent help was needed. Overall, the setup combined an effective initial training phase with less seamless ongoing maintenance, making the experience a bit of a mixed bag.