The onboarding process had a detailed session at the start where I learned to use the database and d
The onboarding process had a detailed session at the start where I learned to use the database and dialer tools effectively. That initial setup took a reasonable amount of time, which was a bit intense but manageable. However, after the first day, the ongoing support and updates felt less structured. Some automatic updates changed user interface elements without much prior warning, which required some adaptation on my part. The training felt somewhat front-loaded, meaning once I acclimated during the initial onboarding, the rest was mostly figuring it out in daily use rather than further formal sessions. What worked well was the clarity of the initial training materials and the structured walkthrough. What didn’t work as smoothly were the periodic updates that sometimes broke familiar workflows, requiring me to relearn certain steps. Overall, the experience was balanced: some parts were well organized, others left me adapting somewhat blindly. So the verdict is neutral, as I saw both benefits and downsides to their approach.