Training and onboarding: mixed responsiveness to consider
The training and onboarding process with this software had its ups and downs regarding the responsiveness of the people involved. On the positive side, some responses to my questions were timely and clear, which helped me move forward with the initial steps fairly smoothly. However, other times, responses from support felt slow or a bit vague, which was frustrating since onboarding can be confusing initially. The training materials themselves were okay but seemed to assume a bit more prior experience than I have, leading to some guesswork on my part. I also felt the onboarding flow was a little disjointed, meaning I wasn’t always certain if I missed a step or just needed to wait. While some aspects were handled well, the overall experience leaves me a bit uncertain if the support will always be as helpful. In short, there was a balance between parts that worked fine and others that left something to be desired.