I started with the training and onboarding hoping for a straightforward path, but it turned out to b

I started with the training and onboarding hoping for a straightforward path, but it turned out to b

I started with the training and onboarding hoping for a straightforward path, but it turned out to be a bit of a mixed experience. The initial modules were well-structured, and I appreciated the step-by-step guidance that helped me grasp the basics. However, when it came to integrating the calling tools and dialer with my workflow, I found myself having to figure out certain configurations on my own. The database feature was introduced clearly in theory, but setting it up to match my needs required some trial and error without immediate support. On the plus side, automatic updates seemed smooth and didn't interrupt my work, which was a relief. Telephonic support was accessible but occasionally generic in their responses, so I had to follow up a couple of times. Overall, signing up and dealing with the payment process was straightforward, with invoices delivered promptly. I felt I could rely on the software for the basics, but the deeper customization needed more personal initiative. So, while the training covered a lot, it didn’t address every unique scenario I encountered, leaving me with some gaps to fill myself.