Training and onboarding letdown: lacked clarity and left me unsure
When I started the training and onboarding, I was hopeful that WFHI’s platform would quickly get me up to speed. However, as the sessions progressed, I found myself struggling to grasp key concepts, especially when using the calling tools and database features. The training seemed rushed, and although one or two parts were explained decently, like the sign-up process, the overall confidence I had hoped to build just didn’t come through. I repeatedly found myself lost in the sequence of steps and unsure about how to proceed independently beyond the initial setup. The onboarding flow didn’t seem well tailored to my pace or questions, making me more hesitant with each session. Also, the automatic updates that were supposed to help sometimes added confusion due to lack of clear guidance. I reached the point where I wasn’t sure if I could rely on the system efficiently without more support. While I appreciate the attempt to cover various aspects, the session quality needs improvement for people like me who depend on thorough, patient explanations. In the end, I finished the training feeling less confident rather than more prepared to use the software.