Training and onboarding left much to be desired
Reflecting on my experience with training and onboarding, I have to say the process was disappointing overall. There was too much repetition across sessions which made the learning drag, and often I found myself waiting for support to respond or clarify queries. The initial sign-up was fairly smooth, but progress stalled at the onboarding stage due to unclear instructions and delays in telephonic support. I felt the training lacked engagement and real-time practical guidance, which would have been more helpful. Although the software itself and the database felt fine once I finally got going, the struggle to reach that point left me frustrated. Looking back, I wouldn’t recommend this training approach without enhancements to reduce downtime and repetitiveness. It wasn’t the experience I expected or needed to master the tools efficiently.