Training and onboarding left me underwhelmed
When I first signed up, I was hopeful since I had experience with several remote workflow platforms before. Compared to those, the training felt less comprehensive and not as intuitive, especially in the early stages when setting up the database feature and learning to use the dialer effectively. The onboarding process felt a bit rushed and did not sufficiently prepare me for real-time calling scenarios. However, I will say that the automatic updates were smooth and did not disrupt my workflow, which is a plus. The telephonic support was polite, but sometimes slow to respond to technical queries during onboarding. I found the invoicing and payment process fairly straightforward, which helped reduce initial friction. Overall, while there are some minor conveniences in the software and support, the fundamental training and onboarding experience did not meet the standards I had previously encountered elsewhere, making it less than ideal for new users wanting a robust start.