Training and onboarding left me feeling uncertain
When I started with WFHI, my primary expectation was that the training and onboarding would clearly explain each feature step-by-step so I could confidently set up the remote workflow software. While the platform is well-designed and the content is detailed, I found some explanations a bit too technical for someone like me, who is not always comfortable with jargon. The modules covered the calling tools and database fairly well but sometimes jumped quickly to advanced functionalities without ensuring I fully understood the basics. Automatic updates were helpful to keep the software current but I wished for a simpler briefing on their impact and timing. Support was available, though I preferred having more clarity from the initial training sessions to minimize the need to keep checking in with the team. On the plus side, the sign-up and payment system worked without incident, so I could focus on learning the software. At the end of the onboarding process, I was able to use the tools but I still felt hesitant about whether I was making the most of them or missing something important. So summarizing my experience, I would say the training felt incomplete in adjusting to various learning paces, and this left me unsure whether I had a full grasp of the workflow management capabilities. I think this aspect could be improved with clearer, more paced onboarding content.