Training and onboarding lacked detail which slowed me down
Looking back, I found that the training and onboarding provided with WFHI's software did not fully prepare me to get started quickly. While signing up and making initial payments was straightforward, the onboarding flow was missing some detailed explanations especially about setting up the database and using the dialer efficiently. I spent more time figuring things out on my own than I had expected. The training sessions covered basics but did not go into enough depth on troubleshooting or how automatic updates might affect workflow. Because of this, I felt slower than I wanted to be in becoming proficient with the software’s full capabilities. The telephonic support was helpful when I reached out, but I would have preferred if the training had addressed those points beforehand. Overall, I appreciate that WFHI offers these resources, but I think more comprehensive preparation during onboarding would have improved the overall experience significantly and helped me get going faster.