Training and onboarding lacked clear navigation
I found the training and onboarding materials provided by WFHI to be lacking in clarity and ease of navigation, which made it difficult to locate the specific guidance I needed for setting up complex workflows. The onboarding flow was somewhat disorganized, forcing me to browse through multiple sections without a clear path to the features I intended to use. While the videos offered some explanations, they did not thoroughly cover all functionalities, leaving gaps in my understanding. There was also limited interactive support during the initial phases, which would have helped me troubleshoot immediately. Invoicing and payment steps were adequately explained, but the software itself did not integrate this process seamlessly with the training content. Telephonic support was available but did not compensate entirely for the lack of comprehensive onboarding. The few automatic updates applied seemed useful, yet I felt the overall user education was incomplete. In summary, the training and onboarding lacked detailed structure and easy navigation, which hindered my ability to become productive quickly with the system.