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WFHI review

Training and onboarding labelling needs improvement

2 out of 52 of 5Verified purchaseTraining and onboarding

Training and onboarding labelling needs improvement

Honestly, I found the training and onboarding part pretty confusing at times. The way they labelled different modules and phases didn’t make much sense to me, and I often had to guess if I was in the right section or if I should move on or go back. For example, some buttons would say 'Start Setup' or 'Begin Tutorial' but clicking them didn’t always lead where I thought they would. I kept wondering if it was just me or if the system wasn’t very intuitive. Circling back to this point, the instructional videos also used terms that felt a bit vague or overlapping, which definitely made it harder to stay focused. I’m willing to admit parts of the training content itself seemed fine, but the wording and labels just weren’t clear enough to make the process easy or straightforward. My verdict: the onboarding needs work on clarity, otherwise, it’s pretty frustrating to navigate.

Pratik RanaLadakh, IndiaExperience: Published:
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The reviewer's payment for a named WFHI plan was matched to a WFHI record.

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