Training and onboarding: helpful but room for improvement
I found the training sessions fairly helpful overall, especially in familiarizing myself with the dashboard and dialer tools. However, it wasn’t always easy to locate some specific modules I wanted to revisit, which slowed down my learning time. The onboarding flow guided me through the signup smoothly and the invoicing process was straightforward, making initial steps simple. Telephonic support was accessible, but I encountered moments during training where the answers felt generic rather than tailored—this lowered my confidence slightly. Despite that, the automatic updates were beneficial as they kept the software current. Overall, the training felt decent but occasionally a bit scattered. I would say the whole experience was balanced between straightforward access and some frustrations finding exactly what I needed. With a little better organization or follow-up resources, I think it could be a very seamless process for new users.