Training and onboarding had its mix of hits and misses
When I started with WFHI’s training and onboarding, the steps seemed generally organized but not perfectly logical in every way. The initial sign-up and invoicing process was quite straightforward, which helped me get into the software without delay. However, the sequence of training modules sometimes felt a bit jumbled — for example, being asked to use certain tools before having a full overview made it confusing at times. I found myself pausing and revisiting earlier steps to clear doubts. The calling tools and dialer training had some good explanations but lacked consistent examples that fit my workflow. On the positive side, the database feature was introduced in a sensible order and seemed well-targeted to practical use. Automatic updates worked quietly in the background, and telephonic support was available enough when I needed it, though not always immediately. Overall, if I were to describe this to a friend, I’d say the onboarding works mostly but could be tightened up to avoid back-and-forth and to help new users keep confidence as they go along.