Training and onboarding: Good bits but mostly a struggle
I was expecting an onboarding process that helped me quickly find resources and training material relevant for running the dialer and managing the database feature confidently. Instead, navigating the training modules felt a bit like searching blindly. The organization of lessons and instructions wasn’t as clear as I had hoped, making it difficult to locate what I actually needed at each stage. Comparing my experience with other software platforms I tried before, which often had a step-by-step guided flow or a more intuitive structure, this one felt cluttered. That said, I will give credit to the training content itself because once I stumbled upon the right video or guide, the explanations were useful and comprehensive. But the challenge was in getting there efficiently. The slow pace and somewhat confusing onboarding meant I spent more time than I wanted just figuring out how to start making calls or access the database. Overall, the training did not quite meet my expectations of easy access and quick learning, although the content quality was decent enough to eventually help me get on track.