Training and onboarding gave a basic setup but lacked ongoing guidance
During the training and onboarding phase, I received clear instructions on how to install the software and configure the dialer, which was helpful for getting started. The initial setup was well explained and the database feature was introduced thoroughly so I could upload some contact lists. However, once the basics were done, I noticed there was very little follow-up or ongoing training sessions to build on that foundational knowledge. The support materials seemed mostly fixed, and did not adapt much to the questions that arose after initial use. The onboarding felt largely like a one-off experience rather than a continuous process. This meant that for more complex parts of the workflow, I was left to figure out things by trial and error or by contacting support. While the software features such as automatic updates worked without issue, the continuous user education component was missing. I think a system for delivering refresher training or personalized coaching over time would have helped bridge that gap and make the experience more rounded. As it stands, the initial onboarding gives you what you need to begin but doesn’t extend much beyond that point.