Training and Onboarding Felt Too One-Time Setup Heavy
When I first signed up and started with the WFHI training and onboarding, I was expecting a more continuous learning process that would adapt as I used the software. Instead, most of the setup was clearly one-off, focused on getting me familiar with the basics in the beginning. While that's useful, I found that after the initial training sessions, there was very little ongoing support or advanced guidance to help refine my workflow or troubleshoot issues that cropped up later. The onboarding process gave me all the essentials to start, but it didn’t really cover evolving challenges or deeper features in detail. This lack of ongoing engagement made it harder for me to feel fully comfortable with the software over time. They did deliver the training as promised, which I appreciate, but it felt somewhat rigid and less adaptive to my actual day-to-day use than I had hoped. Overall, the experience was somewhat frustrating because it didn’t fully do the job of ongoing support and continuous skill building that I think could really benefit users like me.