Training and onboarding felt straightforward but room for improvement
When I first started using WFHI’s training and onboarding, I found it quite straightforward to locate what I needed. The dashboard was well-organized, and the step-by-step guides were helpful. However, some of the terminology used in the tutorials seemed a little vague, which made certain sections more confusing than they should have been. It felt like the training assumed you had prior experience with similar software, making it somewhat less accessible for absolute beginners. Even so, once I got past the initial steps, navigating through the calls, database, and automatic updates happened with fewer issues. The invoicing and payment process was also easy to handle, although one or two updates interrupted my workflow now and then. Still, as a whole, the experience was positive, but I believe some refinements in wording could make onboarding more universally friendly.