Training and onboarding felt slow and dragging
When I first signed up, I thought the onboarding and training process would be quick and to the point, but it felt quite drawn out. There was a lot of information being passed on in a way that made setting up my workflow longer than I anticipated. The software itself is fine and the calling tools work well, but I found myself waiting at certain points for updates or additional support that slowed progress. It took more time to understand how to use the database feature effectively than I expected. Although the telephonic support was helpful when I eventually reached them, the initial communication had some delay which led to frustration. On the positive side, the invoicing and payment system worked without any hiccups and sign-up went smoothly. I would say the whole experience left me feeling a bit like I was pushing through challenges rather than comfortably getting started right away. There was definitely some good effort behind the training material, but the pace didn’t match how fast I wanted to be operational. Hopefully, future improvements can make it feel less like a long haul for new users coming in.