Training and onboarding felt okay, mixed bag
The training sessions started off well enough, with clear instructions and a helpful walkthrough of the software. The onboarding team was responsive initially, answering my questions promptly during the first week of setup. However, as I progressed to more advanced features, the response time got slower and sometimes I struggled to get timely clarifications. The training content was solid but occasionally felt a bit generic, not fully tailored to specific remote workflow needs that I have. It did the basic job of getting me started and understanding the main functions of the call tools and the database feature. Still, at times it felt like I had to figure out some nuances on my own, which slowed down my confidence-building phase. The invoicing process was straightforward and well explained during onboarding, which was a plus. Overall, the experience was balanced between helpful moments and some frustrating waits for support. It’s functional as a training and onboarding process, but could benefit from more proactive communication and better adjustment of content to actual user needs to feel seamless.