Training and onboarding felt mixed, labels were confusing

Training and onboarding felt mixed, labels were confusing

I expected the training and onboarding flow to have clear and intuitive wording throughout, but some labels in the software dashboard and training modules were ambiguous. For example, the term used for the dialer setting didn’t match what I anticipated from the documentation. That slowed me down somewhat because I had to guess the meaning or check additional resources. Still, the overall onboarding sequence was logical, and the call tools were explained well once I understood the terminology. The onboarding felt neither fully clear nor completely frustrating; it was somewhat in between. I think a little refinement on the naming conventions and phrasing would make the software easier to navigate for new users like me.