training and onboarding felt mixed — confidence not quite there
The overall training and onboarding sequence was somewhat helpful but didn't leave me fully confident. The initial modules walked me through setting up the software and accessing the dialing tools, and that part was clear enough. However, as I progressed, the sessions felt a bit rushed and sometimes the database feature explanations had gaps which made me pause. The automatic updates info was decent but missed out on detailed impacts, so I couldn’t be sure how changes might affect my workflow. The support team answered some calls promptly, but at other times I waited longer than I expected. By the end, I felt that while the basics were covered, there was still a learning curve ahead before I could call myself comfortable using everything independently. Overall, the process was average — neither very reassuring nor completely frustrating. It felt like there was potential but a few hiccups pulled back my full confidence.