Training and onboarding felt like guesswork
The whole training and onboarding process felt very much like I had to figure everything out on my own. From the start, the instructions weren’t clear, and the steps never seemed to be lined up logically. There was no proper walkthrough of how to use the dialer or the database feature effectively in daily workflows. I tried to follow the training videos, but they left out important details that forced me to test things solo, wasting a lot of time. The software updates didn’t come with any guidance, so I was often unsure if anything changed. The sign-up and payment part was straightforward, but the rest was frustrating because it was not clear what came next, and I had to use trial and error to understand how the calling tools worked. The telephonic support was minimally helpful, often referring me back to documentation I had already struggled with. Overall, the onboarding was a heavy lift entirely on my side, which made starting out feel more like a chore than a support-driven experience.