Training and onboarding felt frustrating when things went wrong
My experience with the WFHI training and onboarding process was mixed, leaning towards disappointing mainly due to how they handled issues that cropped up. The initial setup and instruction videos were decent, covering the basics well enough. But when I encountered glitches in the software—like the dialer not connecting or errors during database updates—the provided troubleshooting guidance was minimal or slow to arrive. The onboarding support was responsive but sometimes seemed generic, lacking the specific understanding needed to resolve problems quickly. I appreciated the attempts to keep me informed, but overall, the process felt more stressful than reassuring. Also, the automatic updates sometimes introduced new quirks without much warning, which disrupted the workflow and required more calls to support. While the platform itself does offer some genuinely useful features and the basic training is clear, the way it deals with unexpected issues left me feeling frustrated. It was neither smooth nor effortless, and the ongoing need for help made the whole onboarding experience quite taxing rather than empowering me fully from the start.