Training and onboarding felt frustrating
When I signed up, I expected that the training and onboarding would be straightforward and offer clear steps for handling errors or issues I might encounter. Other platforms I've used before had automated troubleshooting guides and friendly prompts when something went wrong, giving me some confidence in resolving problems myself. However, here, the onboarding felt a bit rigid and unsupportive during difficulties. For example, when I faced a glitch during the database setup, the system didn't offer much help or suggestions, and I had to resort to calling support. Even then, the responses felt scripted and less helpful than anticipated. Compared to previous experiences, this made me feel more stuck and uncertain rather than empowered. The training sessions weren't very interactive either; I missed the option to ask live questions during the videos. Overall, I had anticipated a smoother learning curve with ample guidance on mistakes, but instead, the process felt somewhat frustrating and less comprehensive than I'd hoped.