Training and onboarding felt familiar yet a bit frustrating
Compared to other training programs I've experienced, the onboarding process here was straightforward in covering the basics of the software and remote workflows. The training materials were detailed and the step-by-step instructions helped get me started with the calling tools and database features. However, I noticed that some of the sessions felt repetitive from what I had encountered before, especially regarding user interface navigation. The onboarding took longer than expected because of this, which was frustrating. Despite that, the telephonic support was accessible when I needed clarification, and automatic updates introduced some helpful improvements. So while the initial experience was mostly positive, the process could benefit from being more tailored to experienced users, allowing a faster progression through familiar topics.