Training and onboarding felt disorganized and confusing
I expected the training and onboarding steps to be in a logical sequence, starting with basic software access and then moving to calling tools, database setup, and finally usage tips. However, the actual process seemed disorganized, jumping between topics in a confusing manner that made it difficult to follow. For example, I was introduced to some advanced features before the basic functionalities were clear, which was frustrating and reduced my confidence in using the system. The order of steps did not build progressively as I had hoped, and at times I felt I was piecing things together by myself rather than following a clear path. I had anticipated receiving guidance that matched a sensible workflow but instead encountered frequent back-and-forths that slowed my progress. This experience felt more like trial and error than structured learning, which was disappointing given the expectations set prior to signup. Overall, it left me feeling dissatisfied with the approach and the way the information was presented throughout onboarding.